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FAQS

Home / FAQS

FAQS

  • About VerifyNow
  • Types of checks
  • For clients
  • For applicants
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Frequently Asked Questions

Here are some of our frequently asked questions that will help you better understand what we offer and how our employment background screening services can help your organisation.

About VerifyNow

Who is VerifyNow?

VerifyNow is a digital employment screening platform. It was developed streamline its employment screening service, making the process faster and simpler for both employers and applicants.
The purpose is to help employers recruit with confidence by providing efficient and effective employment screening.

Where is VerifyNow’s data stored?

All of our data is stored in Australia.

Where can I access the VerifyNow digital platform?
You need to be a current client to access the VerifyNow platform. We provide Australian and International clients with our quality employment screening services.
Can I access VerifyNow on my mobile phone?

Yes, you can access the VerifyNow platform on mobile phone, tablet and desktop.

Types of Checks

What is identity verification?

The Australian Federal Government’s Document Verification Service (DVS) is an online system for comparing identifying information with a government-issued record.

The DVS checks whether the personal information on an identity document matches the original record. The DVS makes it harder for people to use fake identity documents.

Organisations processing Identity Verification need to make sure the applicants are who they claim to be. The Identity Matching Services provide a secure, fast and private way for identity documents to be verified.
VerifyNow utilises a gateway service provider to complete DVS activities.

What is DVS?

Australian Federal Government Document Verification Service (DVS) is an online system for comparing identifying information with a government-issued record.

What ID needs to be submitted for identity verification?

ACIC requires you to provide four documents from 3 categories, as below:

  • ONE Commencement of ID Document
  • ONE Primary Use in the Community Document
  • TWO Secondary Use in the Community Documents.


In all instances, the combination of identity documents must contain at minimum your full name, date of birth and a photograph. If you have provided identity documents using a former name, such as a maiden name, you must provide evidence of the name change in addition to the four identity documents.

The nature of the documents in each of the categories is summarised below:

Commencement of ID:

  • full Australian birth certificate (not an extract or birth card)
  • current Australian passport (not expired) (P)
  • Australian visa current at time of entry to Australia as a resident or tourist
  • ImmiCard issued by Department of Home Affairs (previously the Department of Immigration and Border Protection) that enables the cardholder to prove their visa and/or migration status and enrol in services (P)
  • certificate of identity issued by Department of Foreign Affairs and Trade (DFAT) to refugees and non-Australian citizens for entry to Australia
  • document of identity issued by DFAT to Australian citizens or persons who have the nationality of a Commonwealth country for travel purposes (P)
  • certificate of evidence of resident status.


Primary Use in Community Document

  • current Australian driver’s licence, learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed (P)
  • Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
  • current passport issued by a country other than Australia with a valid entry stamp or visa (P)
  • current proof of age or photo identity card issued by an Australian Government agency in the name of the applicant, with a signature and photo
  • current shooters or firearms licence showing a signature and photo (not minor or junior permit or licence) (P)
  • for persons under 18 years of age with no other Primary Use in Community Documents, a current student identification card with a signature or photo (P).


Secondary Use in Community Document

  • certificate of identity issued by DFAT
  • document of identity issued by DFAT (P)
  • convention travel document secondary (United Nations) issued by DFAT (P)
  • foreign government issued documents - for example, driver’s licence (P)
  • Medicare card
  • enrolment with the Australian Electoral Commission
  • security guard or crowd control photo licence (P)
  • evidence of right to an Australian government benefit - Centrelink or Veterans’ Affairs (P)
  • consular photo identity card issued by DFAT (P)
  • photo identity card issued to an officer by a police force (P)
  • photo identity card issued by the Australian Defence Force (P)
  • photo identity card issued by the Australian Government or a state or territory government (P)
  • Aviation Security Identification Card (ASIC) (P)
  • Maritime Secu+C16rity Identification Card (MSIC) (P)
  • credit reference check
  • Australian tertiary student photo identity document (P)
  • Australian secondary student photo identity document (P)
  • certified academic transcript from an Australian university
  • trusted referees report
  • bank card
  • credit card


ACIC has also advised that expired identity documents will no longer be acceptable.

For Clients

How long does it take to receive access to VerifyNow for a new client?
New clients can be set up within 5 business days once the required agreements are signed and returned. After clients are set up on the VerifyNow platform, they will be able to order checks immediately.
What client support is available?
Our client support team is available by email and phone from Monday to Friday 9am – 5pm AEST. There are also handy FAQs and how-to guides on the VerifyNow dashboard to help you.
Is training available?
Yes, training is available. We provide training for all new clients as part of our onboarding process.
When is client support available?
Client support is available Monday to Friday from 9am to 5pm AEST.
Why a packaged offering?
Take advantage of our team’s knowledge of what may be required in either a basic or comprehensive employment screening check. Choose from 3 levels of service offering and let VerifyNow get on with the business of screening for you.
I don’t want a package; can I still order individual checks?
I don’t want a package; can I still order individual checks? The answer is Yes. We can create custom packages to suit your organisation’s requirements. Get in touch to discuss this further.

For Applicants

How do I log into the VerifyNow platform?

If you are an applicant, you will receive an email from VerifyNow with the login information.

Are there file size limitations when uploading?
Yes, file size limits will be outlined on the relevant sections when completing the form.
How long is the Police Check valid?
There is no standard timeframe that a police check result is valid for. A police check is considered a ‘point in time’ check only, which means the results only reflect police records on the date and time the result is released. The organisation that requires the police check will typically determine the timeframe acceptable for a police check result to be valid, based on their own risk assessment or operational requirements. Learn more from the ACIC website here.
Where can I get more information?
The VerifyNow team is available to support applicants with questions relating to the application and process via [email protected] For information about results, you should contact your prospective employer who requested these checks.
ACIC Dispute Process

Disputes in Relation to Personal Information
If you disagree with any personal information we hold and wish to dispute its accuracy you can contact us through the contact details below and we will address the issue to the best of our ability.

Where the dispute is in relation to the content of a Criminal History Check the dispute is forwarded to the ACIC for review and investigation. If you have a dispute please contact us through the details found below and we will initiate the process.

The ACIC dispute process is summarised below.

You the applicant will need to:

  • Review the police check result
  • Advise us of any incorrect information in the result
  • Provide us with all information and supporting evidence we need to complete and lodge the ACIC’s Nationally coordinated criminal history check Dispute Form (dispute form).


You the applicant can raise a dispute about a police check result for:

  • Claim type 1—when police information released does not belong to you
  • Claim type 2—when part of the police information released does not belong to you
  • Claim type 3—when police information belongs to you, but the details are inaccurate
  • Claim type 4—when police information belongs to you, but should not have been released.


We the accredited body will:

  • Complete the dispute form on your behalf
  • Provide the dispute form and any additional identity and supporting documentation to the ACIC.
    We will inform you of the outcome of the dispute as soon as practicable.

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About

At VerifyNow, our mission is to help organisations build a trusted workforce. We are Australian owned and operated and we provide local customer support.

Services

  • Police Check And Identity Verification
  • Employment & Integrity Checks
  • Credentials, Qualifications And Right To Work
  • Financial Regulatory And Business Checks
  • Psychometric And Aptitude Tests
  • Recruitment For Clients
  • Recruitment For Candidates
Menu
  • Police Check And Identity Verification
  • Employment & Integrity Checks
  • Credentials, Qualifications And Right To Work
  • Financial Regulatory And Business Checks
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